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HP DeskJet 3700 printer/scanner issue - Printable Version

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+--- Thread: HP DeskJet 3700 printer/scanner issue (/showthread.php?tid=7685)

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HP DeskJet 3700 printer/scanner issue - Jan Cerveny - 03-19-2021

Hi, here is my problem. OS recognizes the printer (like 3700 ser.), but does not print/scan (message "Printer may not be connected" in Printer-settings dialog window or Print Queue).
I'm trying to install latest HPLIP from https://developers.hp.com/hp-linux-imaging-and-printing/gethplip, but the process stucks in the phase:

RUNNING HPLIP LIBS COMMANDS
sudo apt-get remove libhpmud0 libsane-hpaio printer-driver-postscript-hp

Anybody have an advice/solution pls??? Thank you! JC

(Acer Aspire 5315, Linux Lite 5.2, printer HP DeskJet Ink Advantage 3775)

Re: HP DeskJet 3700 printer/scanner issue - firenice03 - 03-19-2021

[member=42976]Jan Cerveny[/member]

You  may want to have a look here: https://www.linuxliteos.com/manual/hardware.html#printer

Lots of good info for set up  but specifically just below (or https://www.linuxliteos.com/manual/hardware.html#rescomprint) you'll find a section "HP Printers on Linux Lite"
The 3700 is listed so following, you should be able to complete set up...


Code:
sudo apt-get install hplip-gui


Re: HP DeskJet 3700 printer/scanner issue - Jacob Pertou - 03-19-2021

I just happened to re-install my HP Deskjet 3630, after reinstalling LL5.2. It was very annoying, but my printer looks similar to yours, so maybe I can help.

First I printed out a network configuration page by pressing down both the network and information buttons on the printer, at the same time.

Then I activated the Wi-fi network for the printer. My network is called "DIRECT-A9-HP Deskjet 3630 series". The password is found on the print-out.

In "Printers" I chose "Add" => "Printer"

Under Select Device => Network Printer =>Find Network Printer => Internet Printing Protocol

Under Enter device URI I added the link from the print-out, found in the section "Wi-Fi Direct". Something like this: https://123.456.789.0
Then press forward.


  [Image: j4AS4f0.png]


Find HP on the list


  [Image: 8Ac0VuH.png]


Then your printer, and the "hpcups" option in the right hand side of the window


  [img=696x600]https://imgur.com/pWzjaiJ.png"[/img]


Then you can name the printer:


  [Image: qVH5bbk.png]


Then "Apply", and you should be able to print a test page.

When using simple-scan, make sure you choose the SSL option.


  [Image: dslmVzi.png]

Re: HP DeskJet 3700 printer/scanner issue - Jan Cerveny - 03-21-2021

[member=5414]firenice03[/member]

I tried do so (checked both websites, followed instructions, installed hplip-gui via terminal...) before I've posted here. Nothing of these worked. That's why I tried to find a help here... Thank you

Re: HP DeskJet 3700 printer/scanner issue - Jan Cerveny - 03-21-2021

[member=23307]Jacob Pertou[/member]

Thank you for the advice. Didn't work. 'HPLIP Status service' and 'Status Messages' in 'Printer Properties' "see" the printer but still says "Connection error"... :/

Re: HP DeskJet 3700 printer/scanner issue - Valtam - 03-21-2021

Support for this printer has been around for a long time, not sure why it is so complicated to install, should be just plug and play, limited set up. Are you running a firewall?

Re: HP DeskJet 3700 printer/scanner issue - bitsnpcs - 03-21-2021

If you have pair wps on your router you need to press this router button.

Re: HP DeskJet 3700 printer/scanner issue - Jan Cerveny - 03-23-2021

[member=2]Jerry[/member]

I'm trying to solve this with hplip supp. too here https://answers.launchpad.net/hplip/+question/696166. And yes, FW is enabled.

Re: HP DeskJet 3700 printer/scanner issue - Valtam - 03-23-2021

Either disable the Firewall or see the Help Manual Firewall section for creating a Rule.

Sent from my mobile phone using Tapatalk



Re: HP DeskJet 3700 printer/scanner issue - Jan Cerveny - 03-23-2021

[member=411]bitsnpcs[/member]

No wps button on my router, no wps pairing (consciously). Big Grin