01-10-2018, 03:03 PM
(This post was last modified: 04-06-2018, 03:56 AM by JanetBiggar.)
Not sure why this is happening as it has not (yet) happened on the other older computers. When I performed the LL updates for LL 3.4 on a Toshiba Satellite A-210 (RAM-2GB) the study videos that I have in various folders would not open or play. I performed the update today, Jan. 10.
VLC would open for a quick second then close again. Also the start-up and shut down sounds were not audible. If I recall correctly I did try You Tube and it did work, it was simply the downloaded study videos that did not. I went back to a restore point I made 3 days ago and the issue was the same, no video or sound, so I went back to the next restore point which was Oct. 24, 2017. Both You Tube and downloaded videos work fine at that much earlier restore point.
So for now I have left it at the Oct restore point, BUT am wondering - do I simply NOT do any further updates or is there some info I can be getting, like a system report, at both this earlier restore point and then doing the updating process again and IF the sound and video loss is there again get a system report? and then ask for advice?
I have only realized now that perhaps I should not have deleted the 2 most recent restore points, however I did so as to not think these were good restore points in future.
VLC would open for a quick second then close again. Also the start-up and shut down sounds were not audible. If I recall correctly I did try You Tube and it did work, it was simply the downloaded study videos that did not. I went back to a restore point I made 3 days ago and the issue was the same, no video or sound, so I went back to the next restore point which was Oct. 24, 2017. Both You Tube and downloaded videos work fine at that much earlier restore point.
So for now I have left it at the Oct restore point, BUT am wondering - do I simply NOT do any further updates or is there some info I can be getting, like a system report, at both this earlier restore point and then doing the updating process again and IF the sound and video loss is there again get a system report? and then ask for advice?
I have only realized now that perhaps I should not have deleted the 2 most recent restore points, however I did so as to not think these were good restore points in future.